Leading High-End Healthcare for Two Decades, Embracing a New Era of Localization

Parkway Shanghai, as one of the first international medical institutions in China, has been deeply rooted in the local community since 2004. Leveraging the professional expertise of Singapore-based IHH Healthcare Group, it has gradually established itself as a trusted provider of high-end private healthcare services. Over the past two decades, Parkway has built a robust medical network in Shanghai and earned strong recognition among patients.

As China’s healthcare sector rapidly develops, consumer expectations are diversifying, and the advantages of international medical brands are becoming less distinctive. A decline in foreign patient proportion and the rise of local competitors present Parkway with a critical challenge: how to better connect with domestic patients while sustaining market leadership.

To address this, Parkway partnered with global brand strategy consultancy LABBRAND to implement a localization-focused brand upgrade, using the 20th anniversary as an opportunity to redefine its brand positioning and communication framework, enhancing relevance, resonance, and influence among Chinese consumers.

Co-Creation to Shape the Core Brand of “Precision Care”

LABBRAND approached the brand strategy refresh from three dimensions: brand leadership, brand experience, and brand influence, with a focus on human-centered care and professional precision.

For brand leadership, we highlighted Parkway’s advantages in medical network resources and multidisciplinary service capabilities. By aligning these with trends in Chinese healthcare consumption, the refreshed positioning “Precision Care, Warmly Delivered 精准关怀，精湛为你” was established, reinforcing Parkway’s professional leadership in high-end healthcare.

In brand experience design, key elements such as doctor-patient interaction, emotional engagement, and continuity of care were distilled into a three-pronged value proposition: humanistic warmth, precise understanding of patients, and premium service experience, creating a comprehensive, empathetic patient journey.

For brand influence, LABBRAND facilitated cross-regional collaboration across China, Singapore, and Hong Kong, conducting internal workshops and patient interviews to ensure consensus on positioning, and leveraging mainstream media including Xinhua News Agency to amplify the public impact of the brand refresh.

Strategic Implementation to Solidify Long-Term Competitive Advantage

To execute the strategic plan, we carried out five phases: market insights, co-creation workshops, patient interviews, brand positioning definition, and brand language development. Through collaborative engagement with multiple stakeholders, LABBRAND captured local consumers’ expectations for high-end medical services and translated them into the brand’s core semantics and communication framework.

Ultimately, Parkway Shanghai unveiled its refreshed brand positioning “Precision Care, Warmly Delivered 精准关怀，精湛为你,” emphasizing trustworthy transparency, professional care, and proactive empathy.Its target audience expanded from expatriates to local middle-to-high-income families, and the brand has fully transitioned from a ‘foreign-invested medical institution’ to one that resonates with the local community.

Generating Market Attention and Refreshing Brand Perception

Parkway’s 20th-anniversary brand upgrade received coverage from over 20 authoritative media outlets, including Xinhua News Agency, quickly generating significant attention. The new positioning has become a key recognition point for patients and the industry, opening new opportunities for medical experience innovation, audience expansion, and local collaboration.

Through in-depth insights and systematic strategy, LABBRAND helped Parkway Shanghai embark on a new chapter of localized growth, establishing a high-end medical brand image that is both trustworthy and accessible.